Shipping and Returns Policy
Your complete satisfaction with our products is very important to us. Accordingly, we have developed this Shipping & Return Policy in order for you to understand how our processes works.
Orders are processed within 24 to 48 hours during business days, and shipping times are 1 to 8 business days in most cases (the total time to get your package may be 2 to 8 business days). Orders shipping to Hawaii, Alaska can take up to 3 weeks. We normally ship using services offered by the United States Postal Service (USPS).
- STANDARD SHIPPING ($3.99) Sent via USPS First Class Mail. Usually takes 5 to 8 business days to reach its final destination.
EXPEDITED SHIPPING ($7.99) Sent via USPS Priority Mail. Expedited shipping takes 3 to 4 business days to reach its final destination.
PLEASE NOTE: Due to ongoing USPS delays we do not guarantee Standard or Expedited shipping times and do not provide shipping refunds if orders are late.
- EXPRESS SHIPPING ($25.00) Sent via USPS Priority Express Mail. All Express Shipping orders are given priority processing and handling and provides next-day to 2–day delivery service by 6 PM with a money–back guarantee.
- We ship to all 50 states in the USA
- Items are sent from our warehouse located in Fort Worth, Texas on a daily basis (Monday-Friday).
- TexaClear.com reserves the right to switch the shipping method to a more economical option for overweight packages.
ADDRESS CORRECTIONS: In the event that a package is returned to us marked as undeliverable, we reserve the right to charge the customer an additional fee upon confirmation of the corrected mailing address and our resending the package. Note: Fee to be the actual cost of shipping.
RETURNS AND REFUNDS
- We will accept returns providing that goods are returned in their original packaging, in saleable condition within 10 days from the received shipment date. Please note that we will not refund your shipping cost for the return of new products. We cannot accept returns where the item has been opened or used.
- Claims for discrepancies must be made within 5 days of receipt.
- Occasionally, items are damaged during shipping. For replacement, please contact us at firstname.lastname@example.org within 5 days of receipt. We will not issue a refund for damaged goods, only send a replacement.
- To be eligible for a refund or exchange, you must first email us within 5 days of receiving the damaged product at info@TexaClear.com to alert us of the damages. Upon confirmation of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
- We provide free return shipping if we have provided you with an incorrect, damaged or defective item. Otherwise, a return shipping fee will apply (in addition a refund of only the product price not including the initial shipping charge will be credited)
- There is a 15% restocking fees for voluntarily returned items that are opened, used, or no longer in sellable condition (unless order is in excess of $500.00, which is considered a special order, in which case there is a 50% restocking fee)
- We do not refund shipping charges if you refuse to accept packages sent. Please call Customer Service (1-888-535-0305) to arrange for the return of products ordered.
- Any package that is refused or undeliverable due to insufficient address is also subject a refund less shipping.
Your refund or credit will be issued within 30 days of your return being received— we will also confirm the refund by email. For any product that is damaged or defective, please have the following information handy:
- Your order number
- The damaged or defective item
- Your preference for refund or replacement
RETURNS CAN BE MAILED TO:
GM Pharmaceuticals, Inc. 7508 Jak Newell Blvd South Fort Worth, TX 76118
CONTACT CUSTOMER SERVICE
Call to speak with one of our customer service representatives. We are open from 9:00 A.M. to 5:00 P.M. CST, Monday to Friday. You can reach us toll-free at 1-888-535-0305
- E-Mail us at info@TexaClear.com. Please include “RETURN” and the order number in the subject line.
If you have any questions, please call us at 1-888-535-0305